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Frequently Asked Questions
Just a few simple steps to renew on Eticar:
- Provide your vehicle registration number, MyKad/Passport number, email & current postcode
- We will provide a quotation from various insurers and products
- Choose & proceed to pay your selected quotation
- For roadtax, we will arrange delivery to your address within 2-5 working days
Anyone who owns a registered vehicle with JPJ Malaysia is eligible to use our service.
If you insist on canceling, you should immediately contact us before we process it. Refunds will only be given if you have canceled your policy within 24 hours. We reserve the rights to NOT proceed with a refund if you have violated our terms and conditions during the quotation request. If you have received your e-Policy/e-Cover note, you will need to request the refund directly with the respective insurance company.
At the moment, we have quotes from the following insurers:
- Syarikat Takaful Malaysia Am Berhad
- Etiqa General Takaful Berhad
- Allianz General Insurance Malaysia
The sum insured is based on the current market value. It can be reduced by 10% (minimum value) or increased by 10% (maximum value) from the value shown in your quotation. You may requote or contact us via WhatsApp to adjust the sum insured.
Yes, it is safe and secure. We don't store any credit card or banking details on our server.
We accept the following payment methods:
Yes, Each successfull transaction will generate an e-Receipt, available to view or download in your dashboard.
To File an accident claim, contact your insurer:
- Takaful Malaysia -1800-888-788 for assistance.
- Etiqa Takaful Malaysia -1300-88-1007 for assistance.
- Allianz -1800-88-1138 for assistance.
We will keep your update on your status & transaction via email & whatsApp.
No, your No Claims Discount (NCD) is usually safe if you miss the renewal date, but it's best to renew on time to avoid issues.