Protection On The Road!
Your Peace of Mind, Our Priority.
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Frequently Asked Questions
Just a few simple steps to renew on Eticar:
- Provide your vehicle registration number, MyKad/Passport number, email & current postcode
- We will provide a quotation from various insurers and products
- Choose & proceed to pay your selected quotation
- For roadtax, we will arrange delivery to your address within 2-5 working days
Anyone who owns a registered vehicle with JPJ Malaysia is eligible to use our service.
If you insist on canceling, you should immediately contact us before we process it. Refunds will only be given if you have canceled your policy within 24 hours. We reserve the rights to NOT proceed with a refund if you have violated our terms and conditions during the quotation request. If you have received your e-Policy/e-Cover note, you will need to request the refund directly with the respective insurance company.
At the moment, we have quotes from the following insurers:
- Syarikat Takaful Malaysia Am Berhad
- Etiqa General Takaful Berhad
- Allianz General Insurance Malaysia
The sum insured is based on the current market value. It can be reduced by 10% (minimum value) or increased by 10% (maximum value) from the value shown in your quotation. You may requote or contact us via WhatsApp to adjust the sum insured.
Yes, it is safe and secure. We don't store any credit card or banking details on our server.
Yes, every successful transaction will be issued an e-Receipt for reference. You can view or download it in your Dashboard.
To make an insurance claim in case of an accident, you need to follow the process outlined by each insurance provider:
- Takaful Malaysia - 1800-888-788 for assistance
- Etiqa Takaful - 1300-88-1007 for assistance
- Allianz - 1800-88-1138 for assistance
We will keep you updated on your status & transactions via email & WhatsApp.
No, your No Claims Discount (NCD) is usually protected even if you don't renew your policy on time. However, it's advisable to renew your policy before it expires to avoid any complications.